Argaman&Defiance offers exchanges of the item(s) of equal or greater value up to 30 days after purchase. You will be responsible for paying for your own shipping costs to return your item and shipping the new one.
To begin the exchange process, please hit the "add to cart" button on this page and follow the prompts to check out. I will be in contact to discuss the exchange within 24-48 hours.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Non-exchangeable items:
Workshop Tickets
DIY Kits
Sale Items
Used or Worn Clothing
EXCHANGE FAQ
Q: Why do I have to pay to exchange?
A: We are a small business and do not have the margins to offer free exchanges. This covers the cost to ship the new exchanged piece to you. We are not making a profit from the exchange charge, it only covers the cost of shipping.
Q: Do I have to ship the exchange back to you on my own?
A: Yes, please ship to Lydia Crespo, 520 N. Main Center St. Charles, Mo 63301
Q: Do I need to provide tracking on the exchanged piece I am shipping back?
A: Yes, please and thank you. Please email the tracking info to lydia@argamandefiance.com
Q: Why can't you ship the exchange piece out right away? Why do you need to wait until the piece I am exchanging arrives back at your studio?
A: Unfortunately, we have been taken advantage of in the past by scammers who return empty boxes. It does not happen often, but it does happen enough that it affects our business.